Read what advice AgAmerica’s Office Administrators have to share on running a business office.
They say a business is only as good as the employees working in it, or the team of employees. If a company’s business office team isn’t on the same page, then the company as a whole suffers; they ensure all the other parts of the company run smoothly. AgAmerica’s Office Administrator, Chloe Carpenter, and Administrative Assistant, Natalya Clemens, have words of wisdom to share so your business office can start the New Year on the right foot.
Business Office Words of Wisdom
Every business has its own culture, but there are some tried-and-true “best practices” to follow when it comes to running a business office beyond punctuality and organization. Make sure your company follows these tips for a strong office team.
Really Listen. Communication is a big part of the business office staff’s job, and that starts with really listening. Carpenter, a native of Minnesota who came to Florida for college and for the weather and stayed because she fell in love with the state, quotes Stephen Covey: “Seek first to understand, then to be understood.”
Understanding can only happen through truly listening. Clemens, who is “passionate about team building and helping others reach personal and professional goals,” adds her advice, “Be a ‘learn it all’, not a ‘know it all.’” Those wishing to learn will always listen, while those interested in only what they think to be true will not.
Follow the Golden Rule. Carpenter has a degree in elementary education and background in childhood development and maintains, “Almost all of the life lessons I’ve learned have come from working with kids – and they extend to working with adults, too!” She shares that following the Golden Rule is important in a workplace setting also. “Be honest and upfront, in the most respectful way, with the people you work with and for.”
Clemens adds to the idea that the employees running a business office should treat others the way they want to be treated. “Be the leader you wish you had,” she says, quoting Simon Sinek. With work experience in corporate offices, social work, and church ministry, Clemens knows that it’s important to lead by example, especially when it comes to those traits, like honesty, you’d like others to exhibit with you.
Be Purposeful. Being proactive is critical, especially when it comes to a business setting. Clemens, who enjoys “training, coaching, creating strategies and implementing processes to further the success of the organization,” points out that being purposeful is important. “Focus on the organizational health of your company – meaning this: be intentional about creating a healthy, cohesive team.” Having a path to follow in positive and negative situations is key. “Seek conflict resolution when something doesn’t feel right, rather than letting it go and fostering resentment,” explains Carpenter.
Such a mantra can also be about personal growth. “Commit to personal investment,” Clemens explains, and your company will benefit too.
AgAmerica Lending has built a team of experts in its business office to better serve our customers. We help the nation’s farmers and ranchers succeed in all areas of their agribusinesses, including strengthening their finances with our custom loan packages featuring low interest rates, long amortizations, and an outstanding 10-year line of credit.
Meet AgAmerica’s management team, and explore our updated bios.
Natalya Clemens joined the AgAmerica team in July 2016 as an Administrative Assistant. Natalya brings her administration experience from industries including architecture, construction, and church ministry to the AgAmerica team.