AgAmerica is hiring an Application Administrator to join our growing IT team. This individual will be responsible for managing access and support for multiple applications, including Salesforce, ShareFile, document generation, e-signature, and more. Areas of focus will be application support, process improvement, access management, and reporting.

Job Details

  • Hire Date: ASAP
  • Position Type: Full-time
  • Compensation: Salary negotiable based on experience, competitive benefits package, and bonus opportunity.
  • Benefits: Health/dental/vision insurance, 401k program with employer match, generous time off, fun and collaborative work environment
  • Reports to: Application Solutions Manager
  • Location: Lakeland, FL

Job Responsibilities

  • Manage helpdesk ticket queue to work, analyze requests, and recommend solutions
  • Manage access requirements for Applications and Access Roles
  • Provide recommendations for automation of access and process improvement
  • Monitor exception reports and assist with data governance
  • Prepare data uploads in Excel as needed
  • Assist with maintaining application configuration best practices
  • Become the Subject Matter Expert (SME) for assigned software applications (Salesforce, DocuSign, DocGen, ShareFile, Demand Tools, etc.)
  • Create, update and manage Salesforce reports and dashboards
  • Prepare auto-generated document templates
  • Document processes and procedures as needed

Required Qualifications

  • Bachelor’s degree
  • 2+ years’ experience supporting software applications (DocuSign, DocGen, ShareFile, Demand Tools, etc.)
  • Salesforce experience
  • Advanced skills in Excel and Word

Core Competencies

  • Comfortable in a high-growth, fast-paced environment and handle multiple efforts simultaneously
  • Highly motivated, and proactive with a desire to learn
  • Excellent time management and organizational skills with ability to prioritize tasks independently
  • Detail driven analytical thinker with strong investigative and problem-solving skills
  • Strong interpersonal, written, and verbal skills to effectively collaborate with colleagues
  • Ability to demonstrate good attitude, energy, and effort