Relationship Manager – Texas

The Relationship Manager will serve as a key member of the Business Development team for the Texas region. The Relationship Manager will be responsible for making visits to current and potential clients, assessing the needs of clients, answering initial questions about AgAmerica’s lending products, and referring potential borrowers to the production team. This person will enjoy engaging with a variety of farmers, ranchers, and landowners across the country and enjoy working one-on-one with clients by identifying a need that AgAmerica can fulfill. This person will have extraordinary people skills that will allow them to proactively help clients while promoting the AgAmerica brand. This person will be able to turn a commonplace visit into a memorable experience, create a genuine relationship, and provide unforgettable service. To be considered for the role, this person must be a highly motivated problem solver who is comfortable in a fast-paced, collaborative environment and must have a strong network among Texas farmers and ranchers.

Job Details

Hire Date: ASAP
Position Type: Full-time, Exempt
Compensation: Salary negotiable based on experience, competitive benefits package, and bonus opportunity
Benefits: Health/dental/vision insurance, matching 401k program, fun work environment
Additional Requirements: Nation-wide overnight travel approximately 3-5 weeks per year

Job Responsibilities

• Build and maintain relationships with clients and key personnel
• Conduct business reviews to ensure clients are satisfied with their products and services
• Alert the production team to opportunities for further sales within key clients
• Let clients know about other products the company offers
• Attend meetings with clients to build relationships with existing accounts
• Achieve client relationship targets and KPIs
• Work closely with Intake Coordinators and Client Relations Managers
• Escalate and resolve areas of concern as raised by clients
• Carry out client satisfaction surveys and reviews
• Monitor company performance against service level agreements and flagging potential issues
• Update the CRM and ensure Client Relations Managers are aware of changes within clients
• Pass converted leads to the production team and follow up on progress
• Serve as liaison with internal departments to ensure client needs are fulfilled effectively
• Work closely with the company’s production team; enabling them to meet their objectives by providing them with appropriate tools
• Manage online presence and direct programs to improve reputation and recognition
• Manage agency providers, consultants, freelancers, and other suppliers, including contract negotiation and management
• Develop and deliver marketing and communication strategies for the organization

Required Qualifications

• Bachelor’s degree in business, communications, agriculture, education, or related field
• Experience in working with Salesforce or other Client Relationship Management System
• 2+ years working in sales
• Proficient in Microsoft Office
• Strong written and verbal communication skills

Core Competencies

• Comfortable in a high-growth fast-paced environment
• Strong interpersonal skills and an ability to build rapport with customers
• Previous sales experience and an organized approach to work
• Previous experience working as a client relationship manager or a track record of managing client relationships
• Hardworking with a strong work ethic