The Client Services Manager will play a critical role in ensuring exceptional service delivery to our clients within the agricultural sector. This role requires a thorough understanding of agricultural lending, strong client relationship management skills, and the ability to collaborate effectively with internal teams. This person will be responsible for assisting with various post-close servicing tasks on the entire lending portfolio at AgAmerica.  The Client Services Manager will have strong communication and organizational skills and will handle various servicing and modification transactions that require high attention to detail and coordination. They are expected to be a self-starter and a highly motivated problem solver that is comfortable in a fast-paced, collaborative environment.  They will work with all departments to be able to efficiently strategize to accommodate the needs of AgAmerica’s clients. The Client Services Manager will thrive in a high-growth company while embracing and driving change.   

Job Details

Hire Date: ASAP
Position Type: Full-Time, Exempt
Compensation: Competitive salary, benefits package, and bonus opportunities
Benefits: Health/dental/vision insurance, 401k program with employer match, generous time off, fun and collaborative work environment
Reports to: Director of Client Services

Job Responsibilities

  • Proficiently answer incoming communications (phone and email) and engage with clients to determine their needs 
  • Develop strong knowledge base of AgAmerica lending products 
  • Escalate client concerns as necessary to multiple departments to resolve efficiently  
  • Process servicing actions with attention to detail and accuracy 
  • Facilitate communication between internal teams and clients 
  • Track and monitor covenant compliance 
  • Track and monitor loan delinquencies and escalate as needed 
  • Utilize databases, software and tracking tools appropriately to maintain complete client portfolio. 
  • Take part in training and other learning opportunities to expand knowledge of company and position 
  • Work collaboratively with counterparties while providing exceptional service 

Preferred Qualifications

  • Bachelor’s degree in business, communications, agriculture or related field  
  • 5+ years experience working in a client facing role or managing client relationships 
  • Knowledge of Microsoft Office, Excel and Salesforce  
  • Strong written and oral communication skills  
  • Strong interpersonal skills and an ability to build rapport with clients and internal team members 
  • Experience in agriculture or commercial lending a plus 

Core Competencies

  • Self-starter with ability to meet tight deadlines 
  • Ability to work efficiently both independently and as part of a team in a fast-paced environment 
  • Outgoing, friendly, compassionate personality 
  • Strong attention to detail 
  • Ability to multitask 
  • Enhanced active listening skills 
  • Flexibility to adapt to an environment of rapid, constant change 
  • Working knowledge of agriculture/farming industry 
  • Ability to de-escalate tense situations while maintaining utmost professionalism 

Travel and Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Occasional travel may be required.
  • Ability to work in dog-friendly office.